- Phoenix #1
- Customer Care
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Customer Care
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Committment to Customer Care
The Phoenix Elementary School District is committed to ensuring every person our employees connect with is treated with the highest quality of customer care. Our school office managers, assistant office managers, and district office administrative assistants created a customer care promise and standards that will guide our efforts in building positive relationships with the students, families, prospective families, and community members we serve.
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Customer Care Promise and Standards Poster - Eng/Esp
You may also download the document.
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Customer Care Promise and Standards - Text Only
Customer Care Promise and Standards
Phoenix Elementary School District is committed to providing exceptional service by making personal connections with every customer including students, families, community members, and staff.
Our team commits to caring for our customers by:
Treating Everyone with Courtesy and Respect
- Greet guests immediately with a welcoming smile, positive attitude and voice, and eye-to-eye contact
Communicating Positively and in a Timely Manner
- Answer telephones promptly
- Be attentive, display active listening
Showing Excellent Responsiveness
- Acknowledge and serve customers immediately, courteously, and respectfully
- Display a positive and calm demeanor
- Listen to concerns and respond in a timely manner
Creating a Welcoming, Professional, and Inviting Environment
- Ensure a safe environment
- Dress and act professionally
- Keep an organized work area
- Maintain facilities, buildings, and grounds with pride
Exceed Customer Expectations!
- Give more than expected
- Make customers feel important by being polite and appreciative
- Build positive relationships